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Cancellation Policy

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We understand that plans can change. If you need to cancel, reschedule or modify your appointment, we kindly ask for at least 48 hours' notice prior to your scheduled appointment time.

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Please notify us by calling the salon or replying to your appointment confirmation text.

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Appointments canceled, rescheduled or modified within 24 hours of the scheduled appointment are subject to a cancellation fee equal to 50% of the scheduled services.

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For appointments secured with a card on file, the cancellation fee may be charged to the card provided. For appointments without a card on file, any outstanding cancellation fees must be paid in full before future appointments can be scheduled.

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Card on File Policy

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To reserve certain appointments, a valid credit or debit card is required at the time of booking.

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A card on file is required for:

• New guests booking extended color services

• Extension appointments

• Keratin treatments

• Japanese straightening services

• Guests with a history of late cancellations or no-shows

• Other appointments at the discretion of salon management

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Your card will not be charged at the time of booking. You are welcome to pay for your services using any accepted method of payment at the time of your appointment.

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The card on file will only be charged if the appointment is canceled, rescheduled or changed within 48 hours of the scheduled appointment or in the event of a no-show, in accordance with our Appointment Policies.

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Thank you for respecting the time reserved specifically for you and for supporting our salon professionals.

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Late Arrival Policy

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If you anticipate being late, please notify us by calling the salon or replying to your appointment confirmation text. We will do our best to accommodate you.

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Guests arriving more than 15 minutes late may require adjustments to their scheduled services or may need to reschedule their appointment in order to avoid disrupting the remainder of the day's schedule.

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If we are unable to complete the scheduled services due to a late arrival, the appointment may need to be rescheduled and is subject to a cancellation fee equal to 50% of the scheduled services.

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No-Show Policy

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Guests who fail to arrive for their scheduled appointment without notice are subject to a no-show fee equal to 50% of the scheduled services. 

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For appointments secured with a card on file, the no-show fee may be charged to the card provided.

For appointments without a card on file, any outstanding no-show fees must be paid in full before future appointments can be scheduled.

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Repeated no-shows may require a card on file or prepayment before future appointments can be scheduled.

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