top of page
We understand that sometimes circumstances can change, and you may need to cancel or reschedule your appointment. To ensure the smooth operation of our business and to accommodate other clients, we require 24 hours notice prior to the start of your appointment to reschedule, change or cancel an appointment.
Please notify us at least 24 hours in advance by calling the salon or replying to your confirmation text.
Cancellations made within 24 hours of the scheduled appointment are subject to a cancellation fee equal to 50% of the booked services.
If you anticipate being late for your appointment, please let us know by calling the salon or by replying to your confirmation text and we'll do our best to accommodate you.
Please note that if you arrive more than 15 minutes past your scheduled appointment time, adjustments to your scheduled service may be necessary. In such cases, your appointment may be shortened, but your service total will reflect the full amount initially scheduled.
If you arrive more than 15 minutes past your scheduled appointment time, rescheduling your service for a later date may be required. In this situation, you will be charged 50% of your appointment fee.
In the event of a no-show, where you fail to cancel or reschedule your appointment and do not show up, you will be charged for the full amount of the missed appointment prior to rebooking.
NUVO reserves the right to refuse service to guests who have a pattern of repeated late arrivals, cancellations, or no-shows. In such cases, we may also require upfront payment for future bookings.
We appreciate your understanding and cooperation regarding our cancellation policy. It helps us provide the best possible service to all our valued clients.
If you have any questions or need further assistance, please don't hesitate to contact us.
bottom of page